Terms of service
Last Updated: March 2026
Welcome to Ghafara. These Terms and Conditions (“Terms”) govern your use of our website www.ghafara.com and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
Ghafara is operated by Ghafara.alandalus, a company registered in the United Arab Emirates under Trade License No. Ghafara.alandalus.
1. Eligibility
You must be at least 18 years of age to use this website and make purchases. By using this website, you confirm that you are of legal age and have the legal capacity to enter into a binding agreement.
2. General
These Terms apply to all visitors, users, and customers of the website. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. By continuing to use the website after any changes, you accept the modified Terms. These Terms are governed by the laws of the United Arab Emirates.
3. Products
We sell abayas, scarves, hijabs, and related modest fashion products through our website. All product images are for illustration purposes. While we strive for accuracy, actual colors and appearance may vary slightly due to screen settings and lighting conditions during photography. We reserve the right to limit the quantity of products available for purchase. Product availability is subject to change without notice.
4. Pricing & Currency
All prices on our website are listed in AED. Prices for UAE customers are inclusive of VAT (5%) unless otherwise stated. For international orders, prices are displayed in the selected currency at checkout. Currency conversion rates are determined by your payment provider and may vary.
We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. Shipping costs are calculated at checkout and vary based on delivery location.
5. Orders & Payment
By placing an order, you confirm that all information provided is accurate and complete. An order confirmation email does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including stock unavailability or suspected fraud.
We accept the following payment methods:
- Visa
- Mastercard
All online payments are processed securely through our certified payment gateways — Paymob, Stripe, and PayPal. Your payment card details are never stored on our servers. All transactions are encrypted and PCI-DSS compliant. PayPal transactions are subject to PayPal’s own terms and buyer protection policies.
6. Product Care & Disclaimer
Product care instructions (washing, ironing, storage) are provided on the product page or label. We are not responsible for damage caused by improper care or handling. Slight variations in color, texture, or stitching may occur between products due to the handcrafted nature of our items. These are not considered defects.
7. Intellectual Property
All content on this website — including text, images, logos, product designs, graphics, and website design — is the property of Ghafara and is protected under UAE and international intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.
8. User Accounts
You may be required to create an account to make a purchase or access certain features. You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information and to update it as needed. We reserve the right to suspend or terminate accounts that violate these Terms.
9. Third-Party Links
Our website may contain links to third-party websites (social media, payment gateways, shipping trackers, etc.). We are not responsible for the content, privacy practices, or availability of these external websites.
10. Limitation of Liability
Ghafara shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product or order in question. We are not responsible for any damages resulting from unauthorized access to your account or personal data due to factors beyond our reasonable control.
11. Force Majeure
We shall not be held liable for any failure or delay in fulfilling orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government restrictions, shipping disruptions, or any other force majeure event.
12. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. We encourage customers to contact us first to resolve any issues amicably before pursuing legal action.
13. Contact Information
For any questions or concerns, please contact us:
- Company: Ghafara.alandalus
- Address: Dubai, UAE
- Email: info@ghafara.com
- Phone: +971 50 358 3983