Shipping policy
At Ghafara, we are committed to delivering your elegant modest fashion pieces safely and efficiently. We partner with trusted courier services to ensure your order reaches you in perfect condition.
Order Processing Time
All orders are processed, quality-checked, and dispatched within 1 to 2 business days (excluding weekends and UAE public holidays). Please note that processing time is separate from the shipping times listed below. Once your order has been dispatched from our Dubai facility, you will receive a confirmation email containing your tracking information.
Shipping Timelines & Rates
- UAE Delivery: Orders within the UAE are typically delivered within 3 to 5 business days.
- International Delivery: International orders are typically delivered within 7 to 15 business days, depending on the destination country and local courier operations.
Please note: Shipping costs are calculated dynamically at checkout based on your exact delivery location. Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to public holidays, extreme weather conditions, or unforeseen logistical circumstances.
Order Tracking
Peace of mind is important to us. Once your order is handed over to our shipping partner, you will receive an email with a unique tracking link. You can use this link to monitor the real-time progress of your delivery from our facility directly to your doorstep.
Customs, Duties, and Taxes (International Orders)
For international shipments, the customer is fully responsible for any customs duties, taxes, or import fees levied by the destination country's government. Ghafara has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we highly recommend contacting your local customs office for specific information before placing an international order.
Failed Deliveries & Incorrect Addresses
The customer is responsible for providing accurate and complete delivery information at checkout. We are not liable for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses, or by the recipient's unavailability. If a package is returned to us due to an incorrect address or failure to claim the package, the customer will be responsible for any re-shipping fees. Original shipping fees are non-refundable.
Lost or Damaged Packages
While we take every precaution to ensure your order is securely packaged, transit issues can occasionally happen. If your package arrives damaged, or if your tracking shows it as delivered but you have not received it, please contact our customer care team at info@ghafara.com within 48 hours. We will immediately open an investigation with our courier partners to resolve the issue as swiftly as possible.