Exchanges & Refunds Policy

Refunds

We do not offer refunds. However, with the same amount, you may purchase other products. We accept returns only when the product received does not match your order due to a mistake on our side (e.g. wrong size or wrong colour). In such cases, return shipping costs will be covered by us.

Exchanges

We accept exchanges in the following cases:

• The product received does not match your order due to a mistake on your side (e.g. wrong size or colour ordered). In this case, shipping costs are to be covered by the customer.
• Products must be received unworn, unwashed, and with all tags and original packaging intact.
• You must inform us on the same day of delivery and ship the item back within 3 days of receiving it.
• We do not accept exchanges or returns for change of mind. All sales are considered final.

Right to Refuse

Ghafara reserves the right to refuse any exchange if the product is received later than the specified period (2 days maximum from receiving date) or if the product’s original condition has changed (tags removed, worn, used, or washed).

Processing

Once we receive the returned product, we will inspect its condition. If approved, the issue will be resolved within 10 working days.

Damage & Defects

In cases of damage or defects from our side, Ghafara will not issue a refund. The customer will receive the same item as a replacement. Please contact our customer service at +971 50 358 3983 within 2 days of receiving the item and return the damaged product to us. Return fees will be covered by Ghafara.